EquestrizonePegasusFormerly Pegasus Health
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FAQs

How do I place an order?

Online here or please call us free on 0800 080 7770 or + 44 (0) 1526 861 153 - our lines are open from 8am-5pm (GMT) Monday to Friday.

You will receive an order confirmation via email. Please check that all your order details are correct and email (or call) us at hello@equestrizone.co.uk to let us know of any change needed.

How is my order delivered?

Equestrizone® own-brand products ordered before midday (Monday to Thursday) will be with you the next day. Delivery to your door is between 9am and 6pm.

Own-brand orders placed on a Friday, weekend or bank holiday will be dispatched on the next working day.

We do have an option for Saturday delivery (UK customers only). Please use the Parcelforce price calculator for a shipping estimate, or for more information please call our team on 01526 861 153 (Monday to Friday 8am to 5pm).

Orders containing non Equestrizone® products will be dispatched as soon as possible and within 3 working days.


UK Parcelforce is our UK delivery provider: www.parcelforce.co.uk

  • Parcelforce is a signed for service, if you wish to have your order delivered no signature required (‘NSR’), please select this as your option. Please note: The delivery details box must be completed before you are able to check out if you select this option
  • You can leave an instruction for your order to be left ‘in a safe place’ and, therefore, delivered no signature required. Doing this means that Parcelforce’s insurance is invalidated. Equestrizone® cannot be held responsible if orders are lost or stolen under these circumstances
  • Saturday We do have an option for delivery on a Saturday (UK customers only). Please use the Parcelforce price calculator for a shipping estimate, or for more information please call our team on 01526 861153
  • Scotland, Borders, Highlands & the Isles – Parcelforce may charge extra for remote parts for more information please call our team on 01526 861 153.

International UPS is our international delivery provider: www.ups.com

On the day your order is dispatched our warehouse team will send you a confirmation via email. To ensure you are kept up to date, you will receive status updates, either by text or email (both if provided), from your delivery service provider; either Parcelforce or UPS.

You can track your order using our couriers’ tracking systems (see links above).

We endeavour to ensure all orders reach our customers as quickly and efficiently as possible, however some deliveries may be affected due to bad weather conditions, political influence, customs and other influences out of our control, for which we cannot be found liable for. Where the delivery service received is a failure, on our part, delivery costs will be refunded.

We do not make money on the packaging and shipping costs!

How much is shipping?

UK mainland - excluding remote post codes (1-3 business days)

  • Order value up to £75.00 - £5.00 (under 30kg in weight)
  • Order value over £75.00 - FREE (under 30kg in weight)

Country

Zone

Price

Ireland

Zone 2

£7.99 up to 20kg

Belgium, Luxembourg, Netherlands   

Zone 3

£8.00 up to 20kg

France, Germany

Zone 4

£8.08 up to 20kg

Italy, Poland, Portugal, Spain, Finland, Denmark, Sweden, Austria, Greece

Zone 5

£11.45 up to 20kg

Hungary, Bulgaria, Croatia, Estonia, Slovakia, Sweden, Lithuania, Latvia           

Zone 51

£11.81 up to 20kg

Switzerland, Norway                 

Zone 6

£26.37 up to 20kg

Bosnia, Serbia, Montenegro

Express saver air

 

Minimum price £12.73 but price increases for each 0.5kg

Middle East

-

Contact us for price


Orders, of less than 1kg, may be dispatched by 1st Class Royal Mail (UK)

Any orders can be picked up for free from Equestrizone® HQ

What if I receive a damaged product?

In the unfortunate circumstances where part, or all of your order, arrives damaged in transit, please call us immediately on 01526 861 153 to arrange a replacement item/s. It is usually necessary for us to arrange with you a convenient time for our delivery provider to collect the damaged item/s. Sorry for any inconvenience but this is necessary as we may obtain compensation from our delivery provider and for our own quality control monitoring purposes.

What are your customer satisfaction, returns and cancellation policies?

If, when your order arrives, you are not satisfied with your purchase, you are entitled to return any products, to the address below, for a full refund. Products must remain unopened, in their original condition and received by us within 28 days from your order date. Returns will be made at your own expense.

Equestrizone
Rustons Yard,
Tattershall Bridge Road,
Tattershall Bridge,
Lincoln,
LN4 4JW

This does not affect your statutory rights.

Should Equestrizone® deem to be responsible for your dissatisfaction*, please contact our team immediately on 01526 861 153.

*Equestrizone® does not accept responsibility for fussy eaters or for any variation in product colour or texture, from batch to batch. Please follow our guidelines for feeding below.

To cancel an order please contact us at hello@equestrizone.co.ukor call 01526 861153, as soon as possible. If an order has been dispatched, prior to receiving your cancellation notice, returns will be made at your own expense. 

What payment methods can I use to pay for my order?

We take VISA, MASTERCARD and AMERICAN EXPRESS. You can also pay with PayPal.

How do I store my products?

We recommend that Equestrizone® own-brand, dry products and tinctures/liquids are keep in a cool, dry place away from direct sunlight and that the lid is replaced after opening.

Equestrizone® oils, once opened, should be stored in the fridge at a temperature not below 3o otherwise they may solidify! This is to maintain their freshness and extend their self-life to their maximum.

Where are your products packed?

Our products are packed and dispatched from our warehouse in the beautiful Lincolnshire countryside, where we keep a close eye on their quality.

What is your packaging made from and can I recycle them?

All the cardboard and plastic lids and jars are fully recyclable, in almost all local government recycling schemes.

All the plastic we use is BPA free because we don’t want any chemicals leaching into our products.

Can I recycle your packaging?

You can recycle everything even the eco-filling!

What’s Equestrizone’s carbon footprint?

Honestly, we don’t know exactly, but as most of our ingredients – including all are grown in the UK. We can sleep well at night knowing we are making the lowest impact own-brand supplements we can.

What’s your Trading Standards and BETA licences?

To sell Equestrizone® we have gone through rigorous inspection by the Trading Standard our Feed Hygiene number is GB218E1366. 

We are a member of BETA, our Trade Membership number is 2821.

What are your ingredients and do you use bulkers, preservatives, artificial flavours or colours?

At Equestrizone® we use only, quality ingredients, sourced from vetted suppliers. Using 100% natural ingredients means our products may vary in colour and texture from batch to batch and our commitment to natural ingredients means we won’t ever consider using artificial colours, cheap bulking agents (found in a lot of horse supplements) or preservatives just to make every batch consistent.

Our labelling is clear and simple, so you know exactly what you are feeding.

Where do the ingredients come from?

Our ingredients are sourced from within the UK. The only ingredients we have to buy in from further afield are a few specialist ingredients. Our policy is to produce as low-impact product as humanly possible while keeping the costs low for our customers and their horses.

We also avoid genetically-modified (GM) ingredients as they are untested on humans and therefore untested on our horses.

My latest product order is a different colour (or texture) from the last?

As we use only 100% natural ingredients this means our products may vary in colour and texture from batch to batch – this is due to varying growing conditions year on year; changes in climate etc.

What if my horse is a fussy eater?

Our products are generally very palatable, however, for fussy eaters, or when introducing a new supplement, do so very gradually and building up to the required dose over several days.

Our tinctures can be orally syringed, if needed.

How much should I feed?

You should feed according to height / weight and follow the full instructions provided on the packaging label or on our website. We aim to make sure our labelling is clear and simple, so you know exactly what you are feeding. If in any doubt contact our team and we’d be happy to help.

When will I see a difference?

Horses are individuals but, generally, allow 3-4 weeks for dry herb mixes and 7-10 days for our tinctures.

What’s the difference between dry and tincture (liquid) products?

It’s simply speed of absorption although using a liquid product can result in a quicker reaction. Neither is ‘better’! A product in dry format may be more palatable and occasionally a horse will respond better to dry than liquid, or vice-versa, but there is no logic in this!

Can Equestrizone® products be fed with conventional medicine?

Generally, yes! However, if you’re in any doubt take advice from your vet with whom we are happy to discuss any product details.

Can several Equestrizone® products be mixed?

Generally, yes, this is not a problem but if in any doubt please contact our team.

Do any Equestrizone® products contain FEI Prohibited Substances?

Valerian in our product Val-Kalm
Devil’s Claw Root

Click here to learn more

What is does that term mean?

BETA – British Equestrian Trade Association


BPA
stands for bisphenol A. BPA is an industrial chemical that has been used to make certain plastics and resins since the 1960s. BPA is found in polycarbonate plastics and epoxy resins.


Flavonoids
are any of a large class of plant pigments having a structure based on or similar to that of flavone.

 
Periodontalthe study of the supporting structures of teeth, as well as diseases and conditions that affect them.

Who do I call to get product advice?

Contact our team on +44 (0) 1526 861 153 or free on 0800 080 7770.  Our lines are open from 8am-5pm (GMT) Monday to Friday.

Email us on hello@equestrizone.co.uk or complete the form on our unique Equestrizone® ‘horse prescription’ - service available coming soon.

We’re closed on weekends and usual bank holidays

What are your working hours?

Warehouse - Monday to Friday 8am to 5pm
Office - Monday to Friday 9am to 5pm

We’re closed on weekends and usual bank holidays

What is your address and contact details?

Warehouse (for returns)
Equestrizone
Rustons Yard,
Tattershall Bridge Road,
Tattershall Bridge,
Linclon,
LN4 4JW

Call free on 0800 080 7770 or + 44 (0) 1526 861 153


Office (for accounts and administration)
Equestrizone
Field Farm,
Walcott Road,
Billinghay,
Linclon,
LN4 4EP

Telephone: 01526 861 213

Call free on 0800 080 7770 or + 44 (0) 1526 861 213

Our lines are open from 9am-5pm (GMT) Monday to Friday

Both our office and warehouse are closed on weekends and usual bank holidays

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