Equestrizone
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FAQ

How do I place an order?

Online here or please call us free on 0800 080 7770 or + 44 (0) 1526 861 153 – our lines are open from 8am-5pm (GMT) Monday to Friday.

You will receive an order confirmation via email. Please check that all your order details are correct and email (or call) us at [email protected] to let us know of any change needed.

How is my order delivered?

Orders placed before midday (Monday to Thursday) will be with you the next day. Delivery to your door is between 9am and 6pm. Orders placed on a Friday, weekend or Bank Holiday will be dispatched on the next working day. 

We do have an option for Saturday delivery at an extra cost (UK customers only). For more information please call our team on 01526 861 153 or 0800 080 7770 and we will be happy to help. (Monday to Friday 8am to 5pm).

How much is shipping?

UK mainland – excluding remote post codes (1-3 business days)

  • Order value up to £50.00=£2.50 for orders up to 1.99kg in weight
  • Order value up to £50.00 = £5.00 for orders 2kg -20kg in weight
  • Order value over £50.00 – FREE (some exclusions apply)*

 

Country
Zone
Price
IrelandZone 2£10.00 up to 20kg
Belgium, Luxembourg, NetherlandsZone 3£10.00 up to 20kg
France, GermanyZone 4£10.00 up to 20kg
Italy, Poland, Portugal, Spain, Finland, Denmark, Sweden, Austria, GreeceZone 5£13.45 up to 20kg
Hungary, Bulgaria, Croatia, Estonia, Slovakia, Lithuania, LatviaZone 51£14.00 up to 20kg
Switzerland, NorwayZone 6£23.50 up to 20kg

Orders, of less than 1kg, may be dispatched by 1st Class Royal Mail (UK) depending on size

Any orders can be picked up for free from Equestrizone® HQ, please call us to arrange collection (01526 861153)

Please contact us for a price on countries not listed, we will be able to help.

What if I receive a damaged product?

In the unfortunate circumstance where part, or all of your order, arrives damaged in transit, or doesn’t arrive at all, please call us immediately on 01526 861 153 to arrange a replacement item/s. Any query regarding orders must be made within 14 days of the original order date. It is usually necessary for us to arrange with you a convenient time for our delivery provider to collect the damaged item/s. Sorry for any inconvenience but this is necessary as we may obtain compensation from our delivery provider and for our own quality control monitoring purposes. Please retain all original packaging along with your delivery note for returns or queries.

What are your customer satisfaction, returns and cancellation policies?

If, when your order arrives, you are not satisfied with your purchase, you are entitled to return any products, to the address below, for a full refund. Products must remain unopened, in their original condition and received by us within 14 days from your order date. Returns will be made at your own expense.

Equestrizone

Temple Farm

Rockley

Marlborough

Wiltshire

SN8 1RU

This does not affect your statutory rights.

Should Equestrizone® deem to be responsible for your dissatisfaction*, please contact our team immediately at [email protected]

*Equestrizone®does not accept responsibility for fussy eaters or for any variation in product colour or texture, from batch to batch. Please follow our guidelines for feeding below.

To cancel an order please contact us at [email protected] or call 44 (0) 1526 800616, as soon as possible. If an order has been dispatched, prior to receiving your cancellation notice, returns will be made at your own expense.

What payment methods can I use to pay for my order?

We take VISA, MASTERCARD and AMERICAN EXPRESS.

How do I store my products?

We recommend that supplements are keep in a cool, dry place away from direct sunlight and that the lid is replaced after opening.

Feeds should be stored in a clean dry environment away from direct sunlight, ideally once a bag is opened it should be stored in a container with a lid, such as a feed bin.

Where are your products packed?

Our products are packed and dispatched from our facility in the beautiful Wiltshire countryside, where we keep a very close eye on their quality.

What is your packaging made from and can I recycle them?

All the cardboard and plastic lids and jars are fully recyclable, in almost all local government recycling schemes.

All the plastic we use is BPA free because we don’t want any chemicals leaching into our products.

Can I recycle your packaging?

You can recycle everything even the eco-filling!

What’s Equestrizone’s carbon footprint?

Honestly, we don’t know exactly, but we try to source all of our ingredients from UK growers. We are continually improving our processes and packaging methods to reduce our impact on the environment, it is a matter we take very seriously and we will always keep you updated as improvements progress.

What’s your Trading Standards and BETA licences?

The products we sell on our website have been made to exacting standards, where possible they are sold under the BETA NOPS feed safety assurance scheme as well as the UFAS safety assurance scheme. 

What if my horse is a fussy eater?

Equine health products are generally very palatable, however, for fussy eaters, or when introducing a new supplement, do so very gradually and building up to the required dose over several days.

Tinctures can be orally syringed, if needed.

How much should I feed?

Feed according to height and weight and always follow feeding instructions on the packaging labels or on the manufacturers website.  We aim to make sure our labelling is clear and simple, so you know exactly what you are feeding, If in any doubt please contact the manufacturer of the product.Labelling should be clear and simple, if you have any doubt please contact the manufacturers of the product.

When will I see a difference?

Horses are individuals but, generally, allow 3-4 weeks for dry herb mixes and 7-10 days for our tinctures.

What is does that term mean?

BETA – British Equestrian Trade Association

BPA stands for bisphenol A. BPA is an industrial chemical that has been used to make certain plastics and resins since the 1960s. BPA is found in polycarbonate plastics and epoxy resins.

Flavonoids are any of a large class of plant pigments having a structure based on or similar to that of flavone.

Periodontal – the study of the supporting structures of teeth, as well as diseases and conditions that affect them.

Who do I call to get product advice?

For customer service and matters regarding your order please contact us on +44 (0) 1526 861 153 or on 0800 080 7770Our lines are open from 8am-5pm (GMT) Monday to Friday. For nutrition and product advice please contact the manufacturers, details can be found on their website. 

We’re closed on weekends and usual bank holidays

What are your working hours?

We are open Monday to Friday 9am to 5pm

We’re closed on weekends and usual bank holidays

What is your address and contact details?

Warehouse (for returns)
Equestrizone
Keyflow (UK) Ltd.

Temple Farm

Rockley

Marlborough

Wiltshire

SN8 1RU

Call free on 0800 080 7770

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