Returns Policy

If, when your order arrives, you are not satisfied with your purchase, you are entitled to return any products, to the address below, for a full refund. Products must remain unopened, in their original condition and received by us within 28 days from your order date. Returns will be made at your own expense.

Equestrizone, Keyflow (UK) Ltd. Temple Farm, Rockley, Marlborough, Wiltshire, SN8 1RU This does not affect your statutory rights.

Should Equestrizone® deem to be responsible for your dissatisfaction*, please contact our team immediately on 0800 080 7770.

*Equestrizone® does not accept responsibility for fussy eaters or for any variation in product colour or texture, from batch to batch. Please follow our guidelines for feeding below.

To cancel an order please contact us at [email protected] or call 0800 080 7770, as soon as possible. If an order has been dispatched, prior to receiving your cancellation notice, returns will be made at your own expense. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Equestrizone®. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Equestrizone® takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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